Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Custom voice over work
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refund and Returns Policy for DJDropsAndJingles.com
Effective Date: [5/23/2023]
At DJDropsAndJingles.com, we strive to provide high-quality products to our customers. However, we understand that sometimes issues may arise, and we are committed to resolving them promptly. This Refund and Returns Policy outlines the terms and conditions for returning products purchased from our website.
1. Defective Product Returns:
If you receive a product from DJDropsAndJingles.com that is defective or not functioning as intended, you may return it within 30 days from the date of purchase. To be eligible for a refund or exchange, the following conditions must be met:
a. The product must be in its original condition, with all the original packaging and accessories.
b. The defect must not be caused by misuse, accidental damage, or normal wear and tear.
c. You must provide proof of purchase, such as the order number or receipt.
2. Return Process:
To initiate a return, please follow these steps:
a. Contact our customer support team via email or phone within 30 days of receiving the defective product. Provide details about the issue and any relevant supporting documentation.
b. Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
c. Pack the product securely in its original packaging, including all accessories and documentation.
d. Clearly mark the RMA number on the package.
e. Ship the product back to us using a traceable shipping method. You are responsible for the return shipping costs, except in cases where the product arrived in a damaged or defective condition.
3. Refund and Exchange Options:
a. Refund: Once we receive the returned product and confirm that it meets the eligibility criteria mentioned above, we will initiate a refund. The refund will be processed using the original payment method used for the purchase.
b. Exchange: If you prefer an exchange for the defective product, please indicate your preference when contacting our customer support team. We will work with you to find a suitable replacement, subject to product availability.
4. Non-Defective Product Returns:
If you wish to return a product for reasons other than a defect, such as a change of mind, please note that we do not offer refunds or exchanges in such cases. We encourage you to carefully review product details and specifications before making a purchase.
This Refund and Returns Policy applies only to products purchased directly from DJDropsAndJingles.com. If you purchased our products through a third-party retailer or distributor, please contact them directly for their return policy.
6. Contact Us:
If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer support team at [Insert contact details].
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
Note: This Refund and Returns Policy does not override or limit any rights you may have under applicable consumer protection laws.
To return your product, you should contact us for the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.